How to Have Your Cake and Eat It Too

By: Margus J. Klaar
Categories Books , Adults & General Classification , Business, Finance & Economy

JOD 5.60

JOD 14.00

Stock Availability: Out Of Stock
ISBN: 9789063693817
Total Pages: 112
Available Book Formats: Paperback
Year: 2015

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The vast majority of managers surveyed consider customer experience as the most important battleground for competitive advantage. The process of designing services is very specific to each individual business. However, discovering what people actually want and value is a universal process. This process of discovery is the subject of this book.

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