Mo Bunnell is an American entrepreneur, author, and speaker. He is the founder and CEO of Bunnell Idea Group, a consulting firm that helps organizations create and implement innovative strategies. He is also the author of the best-selling book, The Art of Client Service, which has been translated into multiple languages and is used by organizations around the world. Mo has been featured in numerous publications, including The New York Times, Forbes, and Fast Company. He has also been a keynote speaker at conferences and events around the world, including TEDx, SXSW, and the World Economic Forum. Mo is passionate about helping organizations create meaningful change and has been recognized for his work in the areas of innovation, customer service, and leadership. He is a sought-after advisor to executives and organizations, and his insights have been featured in publications such as Harvard Business Review, The Wall Street Journal, and The Economist. Mo is a graduate of the University of Pennsylvania and holds a master's degree in organizational psychology. He lives in Philadelphia with his wife and two children.