Steven Van Belleghem is a Belgian author, speaker, and consultant in the field of customer experience and digital transformation. He is the founder of the consultancy firm InSites Consulting and the author of several books on customer experience, digital transformation, and the future of work. Van Belleghem is a passionate advocate for the customer-centric approach to business. He believes that companies should focus on creating an exceptional customer experience in order to stay competitive in the digital age. He has written extensively on the importance of customer experience and how companies can use technology to create a better customer experience. Van Belleghem is a sought-after speaker and has spoken at conferences and events around the world. He is also a regular contributor to various publications and has been featured in Forbes, The Guardian, and The Wall Street Journal. Van Belleghem is a thought leader in the field of customer experience and digital transformation. He is passionate about helping companies create a better customer experience and believes that technology can be used to create a more personalized and engaging customer experience. He is an advocate for the customer-centric approach to business and believes that companies should focus on creating an exceptional customer experience in order to stay competitive in the digital age.